Defaqto Service Ratings

Since 2005 we have been conducting service satisfaction surveys across various product areas among the adviser community to collate their views on the service they receive from product providers.

We include the findings from these surveys in a number of outputs to help inform advisers’ choice of product providers - including Defaqto Service Ratings.

Licensing a Defaqto Service Rating enables you to:

  • Communicate easily and with impact - to both existing and new adviser clients - the quality of service you offer
  • Stand out ‘at a glance’ with an independent assessment from a trusted and well recognised source

Service Ratings are available within our research software for advisers - Defaqto Engage - enabling users to sift both by the overall Service Rating and by individual category satisfaction scores that comprise the total result, whether for generic provider research or when creating panels.

The service satisfaction scores are also available in Defaqto Matrix - our market and competitor intelligence software for providers - enabling you to compare your perceived level of service against the competition.

Service Ratings can assist you by reinforcing the strength of your service proposition with both existing and prospective intermediary clients. Alternatively, we can also delve deeper into the data behind the Service Rating to provide a thorough analysis of where service is strong, and where it needs improvement.

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