We are DefaqtoMedia Limited, Company No 3058061 registered in England with our registered office at Caledonia House, 223 Pentonville Road, London N1 9NG (and we refer to ourselves as "Defaqto", “we” or “us” or “our” in this document). We own and operate this “Website” (meaning the defaqto.com website but excluding any elements of a Contract Service as defined below) and the Service on our own behalf, and also as a portal to certain services, supplied to you in respect of Engage, Aequos, Matrix or any other service provided by Defaqto Limited under a separate contract between you and Defaqto Limited, which service is in respect of payment by you to Defaqto Limited or to a network or membership body that pays Defaqto Limited, and may (possible among other means) be accessed via the Website (acting as a portal to that service) (“Contracted Services”). Defaqto Limited has Company No 2870220 registered in England with registered office at Financial Research Centre, Haddenham Business Park, Thame Road, Haddenham, Aylesbury, Buckinghamshire HP17 8LJ; although Defaqto Limited is not responsible for this Website and the Service.
If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us at DefaqtoMedia Ltd, Caledonia House, 223 Pentonville Road, London, N1 9NG, England for the attention of Customer Support or email us at firstname.lastname@example.org.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
Data that we collect
We may collect and use various information, including some or all of the following, relating to you or people you represent: the names, email addresses, postal codes, Website usernames, passwords, preferences, notes, thoughts, comments and opinions.
We will never collect sensitive information about you without your explicit consent or unless you instruct us to use it. For example, in uploading material onto the Website, you may make data available to us, which may include sensitive data, and in uploading such data you provide your deemed consent to our collection of that data, and use for the purposes for which it was uploaded. That purpose may include access by a third party that you envisage gaining access to that data.
We may also collect information from third parties in order to verify any data that you have supplied to us.
We need information about you so that you can use the Service, including using tools and functionality, uploading material onto the Website and entering into discussions and interaction with other users of the Website.
We need your email address and other contact details, in particular, for sending you essential information relating to the Service. This includes (without limitation) the following:
- To allow you to go ahead and register for the Service. This includes sending an email to you to confirm your details, to give you initial information about the Service, and to enable you to commence using the Service.
- To give you a link to enable you to reset a password if you tell us or the Website that you have forgotten it.
- In case we have any queries concerning any aspect of your use of the Service or the Website.
- To respond to you over any queries you raise with us.
We also need to use your contact details and other information for any aspect of the Service or Website (including, but without limitation, providing customer support, preventing or investigating prohibited activity, enforcing the Terms and Conditions and verifying information). We also use your information to detect any fraud or Website abuses.
We may further collect (or allocate to you and you may change) a username and password to use restricted parts of the Website. We use that to enable you or anyone you represent or who represents you to access your restricted parts on the Website.
We may maintain your history (such as products viewed, guides read, posts to the “Discussions Area” (where Registered Users can post messages visible to all Registered Users on the Website, allowing Registered Users to ask specific questions of other Registered Users, and allowing Registered Users to respond) and your general activity on the Website) for up to six years following that action.
You must only submit to us, or the Website, information which is accurate and not misleading, and you must keep it up-to-date and inform us of changes. By submitting data in respect of you and anyone else, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
We will collect payment information from you (such as your payment card details) when you purchase particular aspects of the Service that require payment. We will collect such payments either through an online payment service provider, by telephone, webform or by email. Where payment is obtained using an online payment service provider, it is they rather than us who obtains your personal data regarding your payment details (such as your payment card). Where payment is obtained by telephone, webform or email, we will apply our “Card Not Present” processes and as such will retain documentary evidence of your approval for up to 18 months. (If you have any queries about the way your payment card or other payment data is stored, you should initially check our “Frequently Asked Questions” page on the Website and then email us at email@example.com if you still have any.)
Other uses of your personal information
We may also use your personal information for non-essential parts of the Service, for example to send you promotional or marketing information about us, promotions, events, our newsletters, anything relating to our business partners, or anything in which you show an interest. This usage of your information is on an opt-in basis. Each email that we send to you will be in accordance with your preferences that you set within your user account pages on the Service. Depending on your account preferences, we may also send you feedback forms to complete about us or any aspect of the Service.
Each email regarding the non-essential parts of the Service will provide you with an opportunity to opt out of receiving further emails from us regarding these non-essential communications or to manage your other communications preferences. Any changes to your communication preferences will be processed by us within two working days of our receipt of your instruction; however, you may still receive non-essential communications in the intervening time between your submission and when it is processed.
We may further anonymise data about users of the Website generally and use it for various purposes, including ascertaining the general location of our users and usage of publications on the Service (including feedback and annotations that users make about publications), and supplying that anonymised data to third parties such as publishers. However, that anonymised data will not be capable of identifying you personally.
Third Parties and Links
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell our business or part of it.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to, or accidental loss of or destruction or damage to, your information.
We store your personal details on a secure server. We use firewalls on our servers. If you send your payment card details through to the online payment service provider, we would require them to use encryption. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
You are responsible for protecting against unauthorised access to your password and to your computer.