Privacy policy

Please read this Privacy Policy carefully. If you use our Website then you will be regarded as having read and accepted this Privacy Policy. You must not use the Website if you do not accept this Privacy Policy.

About us

We are Defaqto Limited (Company No 2870220 registered in England with our registered office at Financial Research Centre, Pegasus Way, Haddenham, Aylesbury, Buckinghamshire, HP17 8LJ, United Kingdom) and we refer to ourselves as "Defaqto", “we” or “us” or “our” in this document. We own and operate this “Website” on our own behalf, including as a portal to the certain Contracted Services offered by us.

In this Privacy Policy, references to "you" means any person submitting any data to us or to this Website about himself or herself or about any other living individual in respect of any use of the Website or the Contracted Services.

When you use different aspects of the Website or the Contracted Services, we may ask you to supply us with various information about you or anyone who you represent. This Privacy Policy explains how we will use information about you and the steps we take to ensure your information is kept secure and confidential. It should be read together with our Terms and Conditions.

Defaqto Limited is the data controller under the Data Protection Act 1998 in relation to the processing of your personal data in connection with the Website and the Contracted Services. If you have any queries relating to our use of your personal data or any other related data protection questions, please contact our Data Protection Officer via customersupport@defaqto.com

Your privacy is very important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only use your personal information in a way that is fair to you. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

Data that we collect

We may collect and use various information, including some or all of the following, relating to you or people you represent: the names; email addresses; postal codes; the Website or the Contracted Services usernames, passwords and preferences, use of our Website (for example, the pages viewed, the website from which you came to visit our Website), notes, thoughts, comments and opinions.

Use of the Website

Defaqto reserves the right to charge you for certain services or impose charges for use of aspects of the Website that were previously free. Please note that you will always be clearly informed of any applicable charges before any such services can be selected or before any charges are levied. It follows that we do not, unless you agree to take the chargeable element of the Website, request or retain or have access to any details of your credit cards and/or debit cards. However, this information will be collected should such payment be required at any time, and is information to which this Privacy Policy is applicable.

We will never collect sensitive information about you without your explicit consent or unless you instruct us to use it. For example, in uploading material onto the Website, you may make data available to us, which may include sensitive data, and in uploading such data you provide your deemed consent to our collection of that data, and use for the purposes for which it was uploaded. That purpose may include access by a third party that you envisage gaining access to that data.

We may also collect information from third parties in order to verify any data that you have supplied to us.

We need information about you so that you can use the Website or the Contracted Services, including using tools and functionality, uploading material onto the Website and entering into discussions and interaction with other users of the Website.

We need your email address and other contact details, in particular, for sending you essential information relating to the Website. This includes (without limitation) the following:

We also need to use your contact details and other information for any aspect of the Website or the Contracted Services (including, but without limitation, providing customer support, preventing or investigating prohibited activity, enforcing the Terms and Conditions and verifying information). We also use your information to detect any fraud or Website or abuses and, where permitted by data protection and privacy law, we may also disclose information about you, or access your account:

  1. if required or permitted to do so by law; and/or

  2. if required to do so by any court, the Financial Conduct Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency; and/or

  3. if necessary in connection with legal proceedings or potential legal proceedings; and/or

  4. in connection with the sale or potential sale of all or part of our business or the company.

If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.

We may maintain your history (such as products viewed, guides read, and your general activity on the Website) for up to six years following that action.

You must only submit to us, or the Website, information which is accurate and not misleading, and you must keep it up-to-date and inform us of changes. By submitting data in respect of you and anyone else, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.

We will collect payment information from you (such as your payment card details) when you purchase particular services via the Website that require payment. We will collect such payments either through an online payment service provider, by telephone, webform or by email. Where payment is obtained using an online payment service provider, it is they rather than us who obtains your personal data regarding your payment details (such as your payment card). Where payment is obtained by telephone, webform or email, we will apply our “Card Not Present” processes and as such will retain documentary evidence of your approval for up to 18 months. (If you have any queries about the way your payment card or other payment data is stored, you should email us at customersupport@defaqto.com)

Other uses of your personal information

We may also use your personal information for other parts of the Website and services, for example to send you promotional or marketing information about us, promotions, events, our newsletters, anything relating to our business partners, or anything in which you show an interest.

Each email regarding such parts of Website will provide you with an opportunity to opt out of receiving further emails from us regarding these communications. Any changes to your communication preferences will be processed by us within two working days of our receipt of your instruction; however, you may still receive non-essential communications in the intervening time between your submission and when it is processed.

We may further anonymise data about users of the Website or the Contracted Services generally and use it for various purposes, including ascertaining the general location of our users and usage of publications (including feedback and annotations that users make about publications), and supplying that anonymised data to third parties such as publishers. However, that anonymised data will not be capable of identifying you personally.

Third parties and links

We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in this Privacy Policy. For example, we may use third parties to assist us with providing the administration for running the Website, to analyse data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.

We may transfer our databases containing your personal information if we sell our business or part of it.

We may also disclose your details as described elsewhere in this Privacy Policy.

Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

The Website may contain advertising of third parties, dedicated pages operated by third parties and links to other websites or frames of other websites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other websites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

Your rights

You have certain rights under the Data Protection Act 1998. For example, in accordance with the Data Protection Act 1998 we will always let you have a copy of the personal information we have about you, if you request it from us in writing. The law allows us to charge you a £10 fee for a copy of such information and we may do so.

Security

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to, or accidental loss of or destruction or damage to, your information.

We store your personal details on a secure server. We use firewalls on our servers. If you send your payment card details through to the online payment service provider, we would require them to use encryption. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

You are responsible for protecting against unauthorised access to your password and to your computer.

Cookies

The Website uses cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Website and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the Website. We use cookies for your convenience in using the Website (for example to remember who you are without you having to re-enter your username and password) and to enable advsertising to be targeted to you appropriately based on your browser history. Your browser can be set to not accept cookies, but this would restrict your use of the Website. If you want to find out more information about cookies, go to www.allaboutcookies.org or to find out about removing them from your browser, go to www.allaboutcookies.org/manage-cookies/index.html

Changes

We may amend this Privacy Policy from time to time. Any amended Privacy Policy will be posted on the Website. The amended Privacy Policy will apply immediately for new users and 30 days (or such other timeframe as we say when posting) after first posting for all existing users. Each time you enter the Website, you agree that the Privacy Policy current at that time shall apply to all information which we hold about you.

Consent

By submitting data to us and using the Website, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy Policy (as amended from time to time, as described above) and you are responsible for ensuring that you have authority to consent on behalf of anyone about whom you submit data to us.

Version

This Privacy Policy was most recently updated on 13th May 2014.

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