We offer a range of thought-leadership content, news and updates to support your day-to-day activity.
Pension service review shows improved satisfaction across the board
28 May 2020
By asking advisers their opinion, we measured the relative importance of seven satisfaction categories: provider strength and brand, provider staff, product and proposition, new business servicing, pension freedom servicing, existing business administration and online services for advisers’ preferred providers of individual pension business. We then looked at how satisfied the advisers were with their preferred providers, and identified where expectations were being met by cross-matching ranked importance to ranked satisfaction.
The adviser and discretionary world
14 May 2020
Every 12 months for the last five years Defaqto has conducted a satisfaction study among advisers to measure the service standards in the discretionary market. Fraser Donaldson shares a few of the results.
Providers be aware, advisers have long memories
22 April 2020
When it comes to Sipps, we have read much in the industry press of court cases and due diligence for what seems many years.
Our continuing focus on you and your clients
30 March 2020
This is an unprecedented and testing time for you and your clients. We appreciate this is a critical time for communicating with your clients and reassuring them that the advice you have given them is sound.
Life and protection advice: how valuable are additional support services?
25 March 2020
When it comes to the financial planning process, the value of extending the service to include life and protection policies can sometimes be overlooked by advisers. Ben Heffer looks at the range of additional support services available and reviews adviser attitudes to their value.