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Pension service review shows improved satisfaction across the board

28 May 2020

By asking advisers their opinion, we measured the relative importance of seven satisfaction categories: provider strength and brand, provider staff, product and proposition, new business servicing, pension freedom servicing, existing business administration and online services for advisers’ preferred providers of individual pension business. We then looked at how satisfied the advisers were with their preferred providers, and identified where expectations were being met by cross-matching ranked importance to ranked satisfaction.