We're currently looking to hire an additional Customer Support Consultant to join our Customer Success team, primarily supporting financial advisers in their use of Defaqto Engage.
You’ll take calls and emails from customers using our products and services, ensuring all software, data and training issues are recorded, investigated, resolved and communicated in a professional manner within agreed timelines.
In addition to having a great telephone manner and email writing skills, you will have previous experience of telephone and email customer support, ideally within a business-to-business environment. You must be passionate about providing excellent support to customers. You’ll have a high attention to detail and be able to follow processes and perform tasks in a structured well thought-out manner.
Whilst we’ll obviously provide you with full training, you must have the ability to learn new software applications quickly and explain them to others clearly. A high level of IT literacy and good problem solving skills are vital. Previous experience in a software support role is highly desirable.
Ideally, you’ll have at least a basic understanding of the financial services industry. Any knowledge of pensions, investments and the financial advice process would be very useful, but as long as you’re keen to learn then we can teach you everything you need to know.
In return, we can offer an interesting and challenging role within a flexible and collaborative work environment, supporting a market leading software product.
The salary for this role is between £18,000 and £23,000 (dependent upon skills, knowledge and experience) and you’ll also benefit from all the great things about working for Defaqto.